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Return & Refund

Due to the hygiene nature of the products, we are not currently accepting returns. 

Only under proof of extreme hardship, we might consider items returned within 14 days of purchase. Customers must contact us in advance to see if you're qualified to receive a RMA return number and return label. Please note:

  • Items must be unwashed, unworn, unused merchandise (original tags attached).
  • Gifted items are only eligible for store credit (new with tags).
  • Merchandise received after the 14 days will only be accepted at our discretion for a store credit.
  • All returns and replacement orders will be charged a return shipping fee and 15% restocking fee.

Based on stock availability, "Free Bonus" and "Promotion" items may be swapped out for other Space Mask items (of similar value) at our discretion during the fulfillment and shipping process. 

We guarantee our merchandise to be free of manufacturing defects. If you feel you have received a defective item, this will need to be reviewed by our internal operations team.

For further assistance or initiate a return or replacement request, please reach out to our customer support team at support@shopspacemask.com