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Frequently Asked Questions

Space Mask Products

All of our reviews came from verified customers who purchased SPACE masks. They are being very kind to share their thoughts to support us and the communities we serve.  
Here's the link to our verified reviews https://shopspacemask.com/#looxReviews

For one, you'll actually receive something when you order from us. Many websites have fake certifications, imaginary shipping dates more than a week away (it means they probably don't have masks yet, and might never get them). Above and beyond that, we believe our masks are the highest level of technology (nanotech to repel droplets) and breathability using our anti-bacterial cushion cloud technology. Our masks are not cheap, but we don't feel like this is the time to be cheap with things. We use top designers, top engineers and top materials and that's the way we're going to keep it.

Our adult mask is meant to be one-size-fits-all. At its functional position and slightly folded, the measurement across the widest part of the mask is 6.5 inches. When laid completely flat, it's 10 inches wide.

The height from the top to the bottom is 5.5 inches, designed to cover from the top of your nose bridge to the bottom edge of your chin.

The straps are soft elastic cotton and fully adjustable. See fitting instruction in the question below.

- 3 Layer construction: light, soft, cushiony, comfortable yet still thick and durable. 

- Outer layer: woven nanotech material, antibacterial, UV protective. Certified by Intertek, test report #VNMT20004886.

- Middle layer: antibacterial polyester cushion filter cloud, sewn in. Certified by Intertek, test report #VNHT20002738.

- Inner layer: black soft cotton for a comfortable touch since it's the layer closest to the skin.

- Elastic cotton straps: right out of the bag, they're soft and loose. For a proper fit, the user can tie the straps up in a knot to tighten and adjust it to their liking. The reason we use this material is really for the comfort of the user. Any other elastic band or non-elastic straps will end up hurting the ears after 30mins to an hour. Ours can be worn for much longer than that and it won't hurt.

- For fitting and cleaning instruction, please see the answers below.

We have recently updated the design of the cotton elastic straps. We are leaving them looser and bigger than usual, to leave you room to adjust the size to your liking. 

In order to tighten the straps, please twist and tie a knot to shorten them. Then push the knot inside the fabric fold to hide it. Then voila! now you have something that fits your face perfectly and comfortably.

To clean your mask and keep it last longer, please hand wash it with a drop of detergent in hot water, and air dry for at least 10 hours until fully dry.

People usually wash their masks in the evening and leave it air dry overnight. It really depends on how much and how often you use the mask.

We recommend you having 2 to 3 personal masks for just yourself to rotate while you wait for the other masks to “dry”. Studies have shown that leaving a fabric mask alone for 72 hours is the most effective way to make sure it’s free from any viable harmful particles.

If you chose to machine-wash, please wash in cold water with similar colors, and tumble dry in low heat, or air dry. 

Do not microwave since it might cause a fire. Always take the mask off by the straps and wash your hands before you touch your face.

Orders & Delivery

We are shipping from 12 different warehouses across America. We currently only offer domestic shipping via USPS/Fedex/DHL with tracking.

If you place your order by 3pm EST during a business day, your order will get processed on the same day. It’s currently taking 2-7 business days to deliver to any location in the continental US.

Once your package is picked by the shipping company, you will automatically receive an email with the tracking number.
If you don't receive this information, maybe we had an incorrect email on file. Please contact support@shopspacemask.com for your order status. 

Please refer to the return policy here

We always send out confirmation emails and shipping notifications. However, sometimes there might be a typo in the customer's email address, in which case, our messages can't get sent through properly. Please also check your junk folder and white-list our domain. You can always reach us at support@shopspacemask.com to confirm. 

Other Questions

Yes, we would love to! We are committed to donating 2000 masks to support our communities and organizations in need. Please email your nominations and requests to hello@shopspacemask.com

Please email support@shopspacemask.com and someone will answer your email within a day.

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